Reputation

• Check the trader’s ratings and reviews on the Safe Trader website to find out what experiences other homeowners have had with the trader you are considering.

• For a larger job ask to view the trader’s portfolio.

Paperwork

• Make sure you receive a written quotation for the work to be done.

• The quote should include details of the job to be undertaken the price and where appropriate, a payment schedule. (Clarify up front whether the trader is VAT registered and whether you will be charged any VAT.)

• Be careful about paying a large deposit and make sure you obtain a receipt for all payments when they are made.

Guarantees

• If the trader has guaranteed their workmanship for a period of time, ensure you get details of the terms in writing.

Qualifications

There are certain trade sectors listed on the Scheme which must be registered with particular trade bodies or organisations.

Gas

• On the Scheme only Gas Safe registered traders can be listed under the trade categories of Gas Engineer or Central Heating Engineer.

• If any trader is not registered with Gas Safe they can offer gas services if they employ a subcontractor to do the work but be sure to check their ID.

Electricians

• On joining the Scheme Electricians will have provided evidence that they are a member of one of the government backed certification bodies such as NAPIT, ELECTSA or NICEIC.

• Traders need a Part P qualification to do most electrical work in your property. Ask to see proof of your trader’s Part P credentials to avoid having to contact your local building authority for certification.

Double Glazing

• Businesses whose sole and primary trade is glazing or double-glazing installation/repairs are required to be a member of a trade association such as FENSA, BSI or Certass.