Customer feedback allows us to regulate the Scheme and ensure that customers are happy with the services they receive from members of the Scheme. It is also important for businesses to be aware of what their customers say about them and the services they have provided, as this will enable them to make continuous improvements. Therefore, after using a trader, please remember to leave feedback about the experience on the Customer Feedback page of the website or by completing a feedback form. In order to leave feedback you will be asked for your contact details. These will not appear on the website and will not be disclosed to the trader without your permission, however, a member of the Safe Trader Team may contact you to check that the feedback is legitimate.
Unfortunately we are unable to display feedback unless the trader has been employed and completed work as the form requires a rating for time taken and the quality of work. If you are unhappy with the handling of an enquiry you can still leave feedback however it will not appear on the website. It will be noted and if we believe that a trader is continually offering poor customer service in this way we will investigate these claims and may consider suspending their membership.
Whilst we are happy to receive feedback about members of the Scheme we are unable to publish feedback that is of a personal or defamatory nature.
Once feedback is checked, it is added to the trader’s page of the website and will remain there for 12 months. This is available for other customers to read and helps them to choose a trader. If your feedback is negative and you were unhappy with the service you received, Trading Standards will treat this as a complaint and may contact you to discuss this further.